We do our best to ship all orders the same day they're placed, but we cannot guarantee this will happen. Please bear in mind that it may take up to 2 business days for your order to be picked up by the transport company at our facilities.
Once your order is shipped, it will take between 3 and 4 business days to arrive at your door.
Orders placed in Bogotá, will arrive the same day, if it is made before noon; or the next day if it is made after this time.
In order to track your package, you will receive an e-mail in which we will give you the tracking code of your shipment once it is collected so that you can know where your pieces are at any time.
If for any reason you have not received your tracking code, please write to us at: firstname.lastname@example.org
We cannot provide estimates of duties or taxes, as this information varies from country to country. If this happens, you will be responsible for paying any duty or tax that your local authority deems appropriate. Please note that we have no control over duties or fees imposed by the country to which the order is being shipped, contact your local customs office for more information.
Arriving dates will vary depending on the country were the order is placed. You'll receive specific information of delivery through your email.
Other Important Notes:
Shipping fees are non-refundable.
Return Shipping Fee
We do not cover shipping fee for returns at this moment. The customer is responsible for paying the shipping fee to have the package shipped back to us. You can select any carrier of your choice.
Customs Fee/Import Duties
Customs fee and duties are non-refundable. We are not able to process any modification to your order while the package is with the customs. If you have concerns about potential customs fee and duties, we recommend you reaching out to us before placing an order.